Last updated: August 25, 2026
Effective date: August 25, 2026
This Privacy Policy (the “Policy”) applies to the Jamuze application and other Jamuze-related sites, communications, features, and services (collectively, the “Jamuze Services”). WEJOY PTE. LTD. (“WEJOY,” “we,” “us,” or “our”) is the service provider and operator of the Jamuze Services.
We value and respect your privacy and are committed to protecting it in accordance with this Policy and applicable laws. This Policy explains how we collect, use, disclose, and retain personal information when you interact with the Jamuze Services, as well as the rights and choices available to you.
This Policy does not apply to products, services, websites, or content offered by third parties (“Third-Party Services”). Third-Party Services are governed by their respective privacy policies, which we encourage you to review.
Please read this Policy carefully. If you do not agree with this Policy, in whole or in part, you should not use the Jamuze Services.
This Policy may be provided in multiple languages. In the event of a conflict between different language versions, the English version will prevail to the extent permitted by applicable law.
You may also access this Policy through:
Settings > About Us > Privacy Policy
What Information We Collect About You
We collect information about you through various means when providing the Jamuze Services. Certain information may be necessary for us to provide particular features. If you do not provide such information or request its deletion, you may be unable to access or use the relevant features.
Information you provide directly to us
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Profile information. This may include your avatar, nickname, user ID, and other profile information you choose to provide.
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Registration information. This may include your email address, gender, date of birth, country or region, and information associated with your selected sign-in method.
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User Content. If you create, upload, transmit, or share content through the Jamuze Services, such as audio, text, messages, images, room titles, comments, or other materials (“User Content”), we may collect that content and related information, such as the time it was created or shared.
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Messages and social interactions. We may collect messages and other communications exchanged through the Jamuze Services, together with information such as the sender, recipient, time, and delivery status. We may also collect information about your follows, blocks, reports, reactions, room participation, and other interactions.
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Account verification information. In certain circumstances, we may request information reasonably necessary to verify your account, identity, or age.
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Correspondence information. If you contact us for customer support, submit feedback, make a complaint, or appeal a decision, we may collect the information contained in your request and our communications with you.
Information we collect automatically
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Device and network information. When you use the Jamuze Services, we may collect information such as your IP address, device identifiers, advertising identifiers, device model, operating system, system language and region, mobile carrier, network type, and app version.
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Usage information. We may collect information about your use of and interactions with the Jamuze Services, including log-in information, features used, pages viewed, rooms joined, actions taken, and the time and duration of activities.
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Diagnostic and security information. We may collect crash reports, performance information, network diagnostics, and information used to detect security incidents, fraud, abuse, or other violations.
Information we receive from other sources
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Third-party sign-in services. You may be able to sign in through third-party platforms such as Apple, Google, Facebook, or X. If you use a third-party sign-in service, we may receive information made available by that platform, such as your account ID, display name, email address, or profile image, depending on your settings and the platform’s policies.
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Marketing and measurement partners. We may receive campaign, referral, advertising, or measurement information from service providers and partners that help us understand how users discover and use Jamuze.
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Other third parties. Where permitted by law, we may receive information from other parties acting on your behalf or assisting us in providing, protecting, or promoting the Jamuze Services. Where required, we will provide notice or obtain your consent.
We may aggregate or de-identify information so that it can no longer reasonably be associated with you. Aggregated or de-identified information may be used for lawful purposes and is not treated as personal information under this Policy, except where applicable law provides otherwise.
How We Use Your Information
We may use the information we collect for the following purposes:
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to create, authenticate, maintain, secure, and recover your account;
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to provide and operate the Jamuze Services, including music rooms, voice chat, messaging, social interactions, follows, and other available features;
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to provide customer support and respond to your inquiries, complaints, feedback, and requests;
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to maintain the security and integrity of the Jamuze Services and prevent fraud, abuse, spam, unauthorized access, and other harmful activities;
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to verify eligibility and apply age-appropriate features, settings, or restrictions;
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to review reports, moderate content and conduct, and enforce our Terms of Service, Community Guidelines, and other policies;
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to troubleshoot, test, analyze, maintain, improve, and develop the Jamuze Services;
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to send service-related notices, security alerts, policy updates, and other necessary communications;
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to send marketing or promotional communications where permitted by law and subject to your available choices;
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to measure and understand the effectiveness of advertising and promotional campaigns;
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to comply with applicable laws, regulations, legal processes, and lawful government requests; and
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to establish, exercise, or defend legal claims and protect the rights, property, and safety of WEJOY, our users, and others.
Where required by applicable law, we process personal information based on the performance of our agreement with you, compliance with legal obligations, our legitimate interests, your consent, or another lawful basis.
Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
How We Share Your Information
We do not sell your personal information to third parties. We may share personal information in the following circumstances:
Affiliates
We may share or delegate the processing of personal information to our affiliates for the purposes described in this Policy. We require our affiliates to protect personal information in accordance with applicable law and this Policy.
Service providers and business partners
We may share information with service providers and business partners that assist us in operating the Jamuze Services. These parties may include providers of hosting, data storage, security, communications, authentication, notifications, customer support, content moderation, analytics, and marketing measurement services.
We require service providers to process information only for the purposes for which it is provided and to implement appropriate confidentiality and security measures.
Other users and the public
Information you choose to make public or share with other users may be visible to those users or the public, depending on the relevant feature and your settings. Please use care when sharing personal information through public or group features.
Corporate transactions
If WEJOY is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
Legal compliance and protection
We may disclose information where required by law, legal process, or a lawful government request, or where we reasonably believe disclosure is necessary to:
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investigate, prevent, or address suspected or actual illegal activity;
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enforce our agreements and policies;
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investigate or defend against claims;
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protect the security or integrity of the Jamuze Services; or
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protect the rights, property, or safety of WEJOY, our users, personnel, or others.
With your consent or at your direction
We may share information when you request or direct us to do so, use a Third-Party Service, or otherwise provide consent.
Children’s Privacy
The Jamuze Services are not intended for children under 13 years of age, and you may not use the Jamuze Services if you are under 13. A higher minimum age may apply where required by local law.
We may request your date of birth or use other reasonable measures to determine whether you meet the applicable minimum age.
If we become aware that a child has provided personal information in violation of applicable law, we will take reasonable steps to delete the information and terminate or restrict the relevant account, unless we are legally required or permitted to retain the information.
For users under 18, certain features, interactions, settings, or other activities may be restricted or subject to additional safeguards.
If you believe that a child under the applicable minimum age is using the Jamuze Services, please contact us at support@wejoysg.com.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
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access or obtain information about the personal information we hold about you;
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obtain a copy of your personal information;
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correct inaccurate or incomplete personal information;
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delete your personal information or account;
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withdraw consent where processing is based on consent;
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object to or opt out of certain processing activities;
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obtain your information in a portable format;
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appeal a decision we make regarding a privacy request; and
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exercise your privacy rights without discrimination.
Accessing and updating information
You may review or update certain account and profile information through the settings and profile functions available in Jamuze.
Deleting your account
You may request deletion of your account through:
Settings > Account Management > Delete Account
You may also contact us using the contact information provided below. We may retain certain information where permitted or required by law, including for security, fraud prevention, dispute resolution, accounting, or legal compliance purposes.
Device permissions
You can manage permissions such as camera, photo library, microphone, notifications, and tracking through your device settings. Disabling a permission may affect the availability of the related feature.
Marketing communications
You may opt out of promotional emails by using the unsubscribe method provided in the communication. You may continue to receive necessary service, account, and security communications.
Submitting a request
To exercise your privacy rights, please contact us at support@wejoysg.com with the subject line “Jamuze Privacy Request.”
We may request information reasonably necessary to verify your identity and confirm that we are responding to the correct person. Where permitted by law, you may use an authorized agent to submit a request on your behalf, subject to verification of the agent’s authority.
We will respond to requests in accordance with applicable law. We may refuse or limit a request where an exception applies, including where the request is fraudulent, manifestly unfounded, excessive, or would adversely affect the rights of another person.
If you disagree with our decision, you may have the right to appeal or submit a complaint to the competent privacy or data protection authority.
Third-Party Service Providers and Services
The Jamuze Services may contain links to Third-Party Services or use third-party software development kits and other technologies to provide functions such as sign-in, communications, notifications, analytics, customer support, and security.
Third-Party Services may collect and process information under their own terms and privacy policies. We encourage you to review the privacy policies and permission notices of Third-Party Services before using them.
We are not responsible for the privacy practices of Third-Party Services that are not controlled by WEJOY.
Data Security and Retention
We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The measures used may depend on the nature and sensitivity of the information.
However, no security system can provide an absolute guarantee of protection, and we cannot guarantee that information will always remain secure.
We retain personal information for as long as reasonably necessary to provide the Jamuze Services, fulfill the purposes described in this Policy, comply with legal and contractual obligations, protect our legitimate interests, resolve disputes, and enforce our agreements.
The retention period may vary depending on the type of information, the relevant feature, the nature of our relationship with you, and applicable legal requirements.
When personal information is no longer required, we will delete or de-identify it, subject to applicable legal requirements, security needs, backup cycles, and legal holds.
International Data Processing and Transfers
We operate internationally, and personal information may be transferred to, stored, or processed in a country or region other than the country or region where you live.
The laws of the countries or regions in which information is processed may differ from those applicable in your place of residence.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections, recognized transfer mechanisms, or your consent.
Updates to This Policy
We may update this Policy from time to time to reflect changes in the Jamuze Services, our practices, technology, or applicable laws and regulations.
When we update this Policy, we will revise the “Last Updated” date above. Where required by law, we will provide additional notice or obtain your consent.
We encourage you to review this Policy periodically to stay informed about our privacy practices.
How to Contact Us
If you have any questions, concerns, complaints, or requests regarding this Policy or our privacy practices, please contact us at:
WEJOY PTE. LTD.
1 FUSIONOPOLIS WALK, #04-04, SOLARIS, SINGAPORE 138628
Email: support@wejoysg.com
To help us respond efficiently, please use the email subject line “Jamuze Privacy Request” for privacy-related requests.
Supplemental United States Privacy Terms
This section supplements the other provisions of this Policy for residents of U.S. states that provide additional privacy rights.
California
California residents may have the right to:
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request information about the categories and specific pieces of personal information we collect;
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request information about the sources, purposes, and categories of recipients of personal information;
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request correction or deletion of personal information;
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obtain a copy of personal information;
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opt out of the sale or sharing of personal information where applicable;
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limit certain uses or disclosures of sensitive personal information where applicable; and
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exercise privacy rights without discriminatory treatment.
We do not sell personal information for monetary consideration. We do not knowingly sell or share the personal information of users under 16 years of age.
We use sensitive personal information only to provide and protect the Jamuze Services, comply with law, and for other purposes permitted by applicable law.
California residents under 18 may request removal of User Content they have publicly posted through the Jamuze Services. To submit a removal request, please contact us and provide information reasonably sufficient to identify the content.
Removal may not be complete in all circumstances, including where the content has been copied or reposted by another user or third party, or where retention is permitted or required by law.
California Civil Code Section 1798.83 may permit certain California residents to request information about disclosures of personal information to third parties for their own direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes without consent.
Other U.S. states
Residents of Virginia, Colorado, Utah, Connecticut, and other states with applicable comprehensive privacy laws may have rights to:
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confirm whether we process their personal information;
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access, correct, or delete personal information;
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obtain a portable copy of personal information;
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opt out of the sale of personal information, targeted advertising, or certain profiling activities; and
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appeal a decision regarding a privacy request.
We do not process personal information for profiling in furtherance of decisions that produce legal or similarly significant effects.
You may exercise applicable state privacy rights by contacting support@wejoysg.com. We may verify your identity before completing a request. If we decline to take action, we will provide an explanation and information about any available appeal process as required by applicable law.
We will not discriminate against you for exercising applicable privacy rights.