Jamuze-Account Deletion Terms

Dear users,

Before deleting your Jamuze account, please read these Account Deletion Terms (“Deletion Terms”) carefully.

Account deletion is irreversible once completed. You are responsible for backing up any information or content that you wish to retain before submitting a deletion request.

After account deletion is completed, we will delete or de-identify personal information associated with your account in accordance with our Privacy Policy, unless retention is permitted or required by applicable law.

If you understand and agree to these Deletion Terms and wish to proceed with account deletion, please indicate your agreement by checking the box provided on the account deletion page. By checking the box, you confirm that you have read, understood, and agreed to these Deletion Terms.

If you have any questions or require assistance, please contact us at support@wejoysg.com or through the online customer service function available in Jamuze.

Before initiating the deletion process, please ensure that all matters associated with your Jamuze account have been properly addressed.

To proceed with account deletion, your account must meet the following conditions:

The account must be owned and controlled by you and must not be subject to a suspected security breach, theft, unauthorized access, or account ownership dispute.

For security purposes, we may require you to verify your identity or ownership of the account before processing the deletion request. If there is a recent security-sensitive change to the account or a suspected risk of unauthorized access, we may temporarily delay the deletion request until the relevant security risk has been resolved.

If Jamuze provides virtual coins, virtual gifts, subscriptions, memberships, badges, visual effects, or other digital items or benefits (collectively, “Virtual Items”), you should properly manage them before submitting an account deletion request.

After account deletion is completed:

If you have an active subscription purchased through Apple, Google, or another payment provider, deleting your Jamuze account may not automatically cancel that subscription. You should manage or cancel the subscription through the relevant payment provider.

Before submitting an account deletion request, you should close any active room created through your account and properly handle any room owner, administrator, or other management status associated with the account, if applicable.

If your account is involved in an unresolved complaint, report, payment dispute, security investigation, enforcement review, or suspected violation of the Jamuze Terms of Service, Community Guidelines, or other applicable policies, we may delay processing the deletion request until the relevant matter has been resolved.

The account submitted for deletion must belong to you. You must not request deletion of an account owned or controlled by another person.

If your account meets the applicable conditions, it will enter a 15-day cooling-off period after you submit the deletion request.

During the cooling-off period, you may cancel the deletion request by logging back into your account. If you do not cancel the request during this period, we will proceed with permanent account deletion.

After your Jamuze account is deleted, the following consequences will apply:

Once account deletion is completed, it cannot be reversed. You will no longer be able to access or recover the account.

Information associated with the account, including profile information, social relationships, messages, User Content, account settings, and activity records, will be deleted or de-identified in accordance with our Privacy Policy, except where retention is permitted or required by applicable law.

Content that has been shared with other users or copied, reposted, or otherwise retained by other users or third parties may not be capable of complete removal.

If your account was previously restricted, suspended, or subject to enforcement measures due to suspected violations of applicable laws, agreements, or platform rules, we may retain information relating to those violations for a reasonable period after account deletion where necessary to:

Information may also remain temporarily in backup systems and will be deleted or de-identified in accordance with our normal backup and retention processes.

Account deletion will terminate your right to access and use the Jamuze Services through the deleted account.

The rights and obligations between you and us will terminate in accordance with the Jamuze Terms of Service and Privacy Policy, except for provisions that by their nature are intended to survive account deletion or termination.

If the relevant features are available, all Virtual Items, virtual balances, gifts, subscriptions, memberships, badges, effects, promotional benefits, and other digital rights associated with the account may be permanently lost upon deletion.

Such items or benefits cannot be restored or transferred to another account after deletion, except where required by applicable law.

Account deletion does not release, exclude, or reduce your responsibility for conduct that occurred while the account was active.

Deleting an account does not remove or invalidate restrictions or enforcement actions imposed as a result of violations of applicable law, the Jamuze Terms of Service, Community Guidelines, or other policies.

We may take reasonable measures to prevent users whose accounts were restricted or permanently suspended from avoiding enforcement through account deletion or the creation of a new account.

We may be unable to complete an account deletion request immediately, or may be required to retain certain account information, where permitted or required by applicable law.

These circumstances may include:

Where only certain information must be retained, we will limit the retained information and the retention period to what is reasonably necessary or required by applicable law.

If you have any questions about account deletion or these Deletion Terms, please contact us at:

WEJOY PTE. LTD. 1 FUSIONOPOLIS WALK, #04-04, SOLARIS, SINGAPORE 138628 Email: support@wejoysg.com